Shipping Information

At Health Shop, we strive to ensure your orders are delivered promptly and efficiently. Here’s what you need to know about our shipping process:

  • Order Processing Time: Orders are typically processed within 1-2 business days.
  • Standard Shipping: We use DHL or FedEx for standard shipping. Delivery time is 10-15 business days after dispatch. Shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery time is 15-25 business days after dispatch.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy.

Return Process

  1. Eligibility: Items must be returned within 15 days of receipt. Products must be in their original packaging, unused, and in the same condition as when you received them.
  2. Initiate Return: Contact our customer service team at [email protected] to initiate the return process. Please include your order number and reason for return.
  3. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on where to send the item.
  4. Ship the Item: Package the item securely and include the RAN. Ship the item to the provided address using a trackable shipping method.
  5. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

Refund Details

  • Refund Method: Refunds will be issued to the original payment method used during purchase.
  • Refund Timeframe: Please allow 5-7 business days for the refund to reflect in your account after processing.

Non-Returnable Items

Due to health and safety reasons, the following items are non-returnable:

  • Personal Care products (e.g., Hair Loss Supplements, Foods & Personal Care items)
  • Opened or used products

Contact Us

If you have any questions about our shipping or return policies, please don’t hesitate to contact us at [email protected].