Introduction

At Health Shop, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns and exchanges process. Please review the information below to understand our policies and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate the return or exchange within 15 days of receiving your order.

Note: Due to health and safety regulations, certain products such as personal care items, opened supplements, and perishable goods are not eligible for return or exchange.

Return & Exchange Process

  1. Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. Please include a copy of your order confirmation or a note with your order number.
  4. Inspection & Processing: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund or exchange.

Refund Timeline & Method

Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Order Number]

Email Body:

Dear Health Shop Customer Service,

I would like to request a return/exchange for my recent order (Order #[Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Reason]
  • Preferred Action: [Refund/Exchange]

Please provide further instructions on how to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Non-Returnable Items

Due to health and safety regulations, the following items are not eligible for return or exchange:

  • Personal care products (e.g., shampoos, lotions)
  • Opened supplements
  • Perishable goods

Contact Us

If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us at [email protected]. We’re here to help!