Welcome to Health Shop! We are dedicated to providing you with premium nutrition and wellness products to support your health journey. Below, you’ll find answers to some of the most frequently asked questions about our products, services, and policies.
Product Questions
What types of products does Health Shop offer?
We offer a wide range of products including Amino Acids, Diet & Energy supplements, Digestive Health products, Foods & Personal Care items, Hair Loss Supplements, Herbs, Minerals, Multivitamins, Muscle Building Stacks, Omega Fatty Acids EFAs, Performance Stacks, Personal Care, Protein, Sports Nutrition, Stacks, Vitamins, and Weight Loss Stacks.
Are your products suitable for everyone?
Our products are designed to cater to a variety of health needs. However, we recommend consulting with a healthcare professional before starting any new supplement regimen, especially if you have pre-existing health conditions or are pregnant or nursing.
Shipping & Delivery
What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days.
How long does it take to process my order?
Orders are processed within 1-2 business days. Once shipped, you will receive tracking information to monitor your delivery.
Do you ship internationally?
Yes, we ship globally, excluding some remote areas in Asia and other regions. Please check our shipping policy for more details.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receiving your order. If you are not satisfied with your purchase, please contact our customer support team at [email protected] for assistance.
How do I initiate a return?
To initiate a return, please email our customer support team with your order details and reason for return. We will provide you with further instructions.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account & Support
How do I create an account?
You can create an account during the checkout process or by visiting the “My Account” section on our website.
How can I contact customer support?
You can reach our customer support team at [email protected]. We are here to assist you with any questions or concerns.
Thank you for choosing Health Shop. We are committed to supporting your health and wellness journey with high-quality products and exceptional service. If you have any further questions, please don’t hesitate to contact us.